Troubleshooting Guide

Here are some helpful hints and solutions for solving the most common problems that people run into when using the app.

Missing trips or parts of a trip?

  • Check that power is lost to the device (ensure battery is fully charged when using the app)
  • Check that the device must is in clear view of the sky, for instance high-rise buildings can cause a temporary loss of GPS satellite connection.

Note: adverse weather conditions can also cause temporary GPS satellite loss

The app will not start

  • Restart your smartphone and relaunch the application If this fails, then delete the app, and re-install.

The app cannot find your location

  • check that GPS is allowed in settings and that the phone is not in “airplane” mode.
  • check that the smartphone signal is not blocked by external obstructions such as trees, walls, high buildings etc.
  • If all else fails, restart the phone and application.
Have more questions? Submit a request


Article is closed for comments.